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Up&Up Privacy Policy

JustSpecial · Effective date: 2026-11-04

Operator and contact

JustSpecial / if1only8256@gmail.com

Information and purposes

We use Google sign-in identifiers, account identifiers and email addresses to authenticate accounts, identify users in customer support and administer accounts. Nicknames, selected country, progress and friend connections support saved progress, rankings and social features. Device and anonymous account identifiers support access management and abuse prevention. Product, receipt, transaction, currency grant and usage records support purchase verification, delivery and refunds. For troubleshooting, we retain account identifiers, product identifiers, timestamps and result codes for checkout attempts, cancellations, pending payments, failures and verification errors for up to 90 days and delete them on withdrawal. Successful payment and refund evidence follows the retention periods below. We do not store Google passwords or payment card numbers.

Birth year and advertising

When you first use ads, we ask once for your birth year, not your birth month or day. Your birth year and confirmation time are stored in private app storage on this device and are not sent to our game server. We conservatively classify you as at least 19 only when the current UTC year minus your birth year is at least 20. Otherwise, or if your age is unknown, protective ad settings apply and the advertising ID is not transmitted. This classification is not identity verification or parental consent. For users classified as adults, Google AdMob may process the advertising ID and ad-related information for ad delivery and measurement, subject to regional requirements and consent choices. Entering a birth year does not itself consent to personalized ads. Ads are not initialized or preloaded before age settings and necessary consent checks are completed. Signing out, deleting the account or clearing app data removes the stored birth year; the next ad use requires confirmation again. Contact support for corrections.

Service providers

We use Google Firebase for authentication and some data storage, Cloudflare for servers and databases, Google AdMob for ads and consent management, and Google Play for purchases. These providers process information in accordance with their policies. You can review and change ad privacy settings in the app.

Retention and deletion

Ordinary account and game data are deleted on account withdrawal. We separately retain contract, cancellation, payment, refund and delivery evidence required by Korean e-commerce law for five years from the relevant transaction or processing date. When needed to identify the transaction party, the associated account email is retained until the last related payment record expires. Complaint and dispute records, and contact emails needed for those records, are retained for three years from processing. Withdrawal does not restart any of these periods. An email without an unexpired payment or dispute retention basis is deleted upon withdrawal. Necessary identifiers and restriction facts to prevent restriction evasion are retained for three years from withdrawal. Expired data is removed by scheduled deletion jobs.

Separation and restricted use

Retained emails are encrypted and stored separately from the active member directory. Authorized administrators may access retention records only for payment verification, refunds, complaints, disputes and legal obligations. Retained information is not used for marketing or account restoration. Hashed and pseudonymized information remains protected personal information.

Account deletion

Account deletion removes your nickname, country, rankings, friends, progress, balances, items, settings and Up&Up authentication account. It does not delete your Google account. You may request deletion in the app or through the account deletion page and support email. Failed deletion is not presented as complete; a retry or support process is provided.

Your rights and protection

After verifying your identity, we handle requests to access, correct, delete or stop processing personal information. If information must be retained by law, we explain the basis and period. We apply access controls and safeguards for stored data and transmissions. Contact support for privacy questions or complaints.

Children’s information

This game is intended for ages 9 and above. Where consent is required to process the information of children under 14, consent from a legal guardian and appropriate verification are required. Contact support for questions or requests concerning children’s information.

Policy changes

Changes and effective dates are announced in the app or on the public website. Effective date: 2026-11-04

Contact support