Up&Up is a stair-climbing game operated by JustSpecial. Your game account is created when you first sign in with Google. Guest play is not membership; guest progress is stored on your device. Firebase may create an anonymous identifier to support guest access.
Do not use another person’s account, make fraudulent purchases, abuse refunds, modify the app, automate gameplay, harass others or disrupt the service. Restrictions may be imposed with an explanation and duration. You may contact support to appeal.
Gold and Star Essence are for in-game use only and cannot be exchanged for cash or transferred between players. Paid product details and prices appear in the shop and Google Play purchase screen. Rewarded ads are optional; rewards are issued after successful viewing and verification.
Cancellations and refunds are handled under applicable law and Google Play policies. Used currency or items, duplicate grants and refunded transactions may be reconciled after verification. Statutory refund rights are not waived. Deleting your account does not automatically refund purchases.
The game is intended for ages 9 and above. A minor’s paid purchases may require consent from a legal guardian. Cancellation of purchases made without that consent follows applicable law and Google Play policies. Google sign-in is separate from parental consent for gameplay and purchases. Where required, parental consent and verification are needed to process the personal information of children under 14. Contact support for assistance.
Updates and maintenance may be necessary. Significant changes or service closure will be announced in the app or on the public notices page. Nothing in these terms excludes users’ statutory rights or the operator’s legal responsibilities.
Request deletion in Settings → Account → Delete account. Your game account and ordinary game data are deleted. Emails needed to identify payment transactions are retained separately with payment evidence for the remaining five-year period measured from the relevant transaction or processing date. Necessary complaint and dispute records, including contact emails, are retained for three years from processing. A withdrawal does not restart these periods. Accounts without relevant payment or dispute records have their email deleted upon withdrawal. Retained data cannot be used to restore an account or for marketing. Support: if1only8256@gmail.com